REFUND POLICY

Luxe Threads Refund and Return Policy

At Luxe Threads, we strive to provide you with premium, sustainable fashion that meets your expectations. However, we understand that sometimes you may need to return or exchange an item. Please review our return and refund policy below to ensure a smooth process.

Returns

1. Return Period: You can return your item(s) within 14 days of receiving your order.
2. Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
3. Swimwear: For hygiene reasons, swimwear can only be returned if the hygiene seal is intact. We cannot accept returns on swimwear without the seal.

Return Process

1. Initiate a Return: To initiate a return, please contact our customer service team at [email] with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
2. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your item is returned safely. Luxe Threads is not responsible for items lost during return shipping.

Refunds

1. Processing Time: Once we receive and inspect your returned item(s), we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.
2. Notification: You will receive an email notification once your refund has been processed.

Exchanges

1. Process: To exchange an item, please follow the return process outlined above. Once your return is received and processed, you can place a new order for the desired item.
2. Availability: Exchanges are subject to product availability. We recommend placing your new order as soon as possible to ensure you receive the item you want.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:
- Sale items
- Gift cards
- Customized or personalized products

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email] with your order number and photos of the defect. We will work with you to resolve the issue promptly, including providing a replacement or refund as appropriate.

Policy Updates

Luxe Threads reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website and will apply to orders placed after the effective date of the change.

Thank you for shopping with Luxe Threads. We appreciate your business and are committed to providing you with exceptional customer service.

For any questions or further assistance, please contact our customer service team at help@luxethreads.shop.